Project Manager

Role Description: 

You are analytical in nature and a creative problem solver in practice. You have the ability, and know how to spot patterns, troubleshoot, and recommended solutions. As a tactical Task Manager your #1 priority is to support your team and Account Manager in achieving Client Satisfaction by driving and maintaining internal and client tasks along with their needed completion date to keep the work on time throughout the lifecycle of your client engagements. You will assist clients in achieving their desired results through monitoring/obtaining desired KPIs and ensuring on-time delivery for all goods and services.

Responsibilities: 

• Task Planning.  Create tasks in project management tool with assignees, time estimates, start date, and due dates that supports a prioritized and clear direction for the team while ensuring an optimized utilization and workload for team members based on provided monthly work plans.
• Task Management.  Ensure tasks are completed on schedule, escalating to department leads and management as team members are not meeting deadlines.
• Tool Champion.  Expert and champion of ClickUp, optimizing the setup and usage to ensure project management efficiencies.
• Budgeting.  Assists with Account Manager to ensure the work is not an overallocation of available hours per the budget.
• Meeting Preparation. Creating agendas based on previous meetings and status reports as well as process on the monthly workload and issues that must be addressed.
• Meeting Follow-Up.  Document notes from client meetings which identify discussion points as well as required follow-ups.
• Status Reporting.  Provide status updates to Account Managers and Project Stakeholders on a weekly basis in a client-ready format that identifies: 1) What was planned 2) What was accomplished and 3) What is being worked on next for the time period.
• Client Management.  Tactical, day to day engagement and management of clients.
• Resource Management.  Collaboration across departments and PMO to prioritize work with available resources.

Core Competencies: 

• Scope Comprehension.  Review and understand project scope based on SOWs
• Work Plan Comprehension. Collaborate with Account Managers or Project Stakeholders to understand monthly department work plan for their accounts
• Accountability.  Desire to take ownership of project tasks and success, working through the teams to ensure quality deliverables.
• Adaptability.  Ability to thrive with changing needs and moving targets. 
• Communication.  Skilled at verbal and written communication and the ability to adjust style based on different audiences.
• Issue Management. Ability to identify and manage project issues throughout the month, and to know when they can be resolved or requires escalation.
• Organization. Excels at organization management.
• Task Management.  Ability to manage dates and resources to ensure on time delivery.

Ideal Traits: 

• Self Motivated. Enthusiasm to learn and achieve results independently, while identifying when assistance is needed.
• A Step Ahead.  A desire to be a step ahead of the internal team and client.
• [Politely] Fierce.  Teams enjoy working with you, but you are not afraid to follow up and ensure tasks are completed when needed.

Nice to Have: 

• ClickUp Experience
• Media, SEO, Analytics, or CRO knowledge
• Canva Experience